Who it is for / Tilers
Adhesive sets while you are on the phone. While You Work answers the calls you miss in your business name, finds out what needs tiling, where and when, and sends you the details a minute later.
The first 50 UK businesses get Pro for £49 a month plus VAT for their first 12 months, then £69. Plans start at £39. Your line switches on as soon as you finish the set-up form, with a 14-day money-back guarantee.
On every call
Urgent jobs
On Pro and Business, urgent calls are texted to you straight away, and every call is emailed to you.
An example week
Tiling calls are mostly bathrooms and kitchens with a date attached, because a plumber or fitter is waiting. The receptionist gets the date pressure into the message.
The maths
Say you miss 3 calls a week and two in five of those callers would have booked a bathroom or kitchen worth about £700.
3 calls × 40% × £700 = £840 a week. × 52 weeks ÷ 12 = £3,640 a month of work going to someone else. An example: put your own numbers into the missed-call calculator.
Tiling is booked around other trades. If the fitter cannot reach you, they ring the tiler they used last time.
Setting your own prices? See what tilers charge in the UK, with rates and job prices from published price guides.
Timing
Mid-morning and late afternoon on weekdays, when fitters and plumbers are lining up the next job, and January when bathroom projects start. You are on your knees with a trowel for most of it.
What callers hear
The receptionist asks one thing at a time, checks the number back and never makes up a price. The details reach you by email a minute after the call, and by text straight away when it is urgent.
Emailed to you a minute later
Nadia, 07700 900559, SO16 Bassett. Kitchen splashback and floor, after the fitter finishes on the 20th.
Receptionist: Hi, you’re through to Precision Tiling. Gary is out on a job, so I’m the automated assistant taking the details for a call back. Calls are recorded so nothing gets missed. What’s your name?
Caller: It’s Nadia. Our kitchen fitter finishes on the 20th and we need the splashback and floor tiled after that.
Receptionist: Thanks, Nadia. What’s your postcode?
Caller: SO16, in Bassett.
Receptionist: And what’s the best number for Gary to ring you on?
Caller: 07700 900 559.
Receptionist: So that’s 07700 900 559. Is that right?
Caller: Yes, that’s right.
Receptionist: Thanks, Nadia. Gary will ring you back to arrange a visit, and I’m sending you a text now to confirm.
Set up
A short form made for tilers:
One code on your mobile sends calls you do not answer within 20 seconds to your While You Work line. Turn it off whenever you like.
Every caller is greeted in your business name. You get the details a minute later, and the caller gets a text saying you will ring back.
Questions
Only if you add them in the set-up form. Otherwise callers are told you will quote after seeing the job.
Yes, on the Business plan. It offers the caller your real free times, books the job and texts them a confirmation, with your deposit link if you take deposits. On Pro it can text the caller your booking link instead, and on Starter it takes the details and tells the caller you will ring back.
Starter is £39, Pro £69 and Business £129 a month + VAT, for 50, 150 or 400 calls a month. The first 50 UK businesses get Pro for £49 a month + VAT for their first 12 months. There is no contract, and if you cancel within 14 days of your line going live you get a full refund.
Yes. Fitters and builders are the bread and butter for many tilers. It takes the site, the dates and who is asking, and the message shows it as a trade enquiry.
Yes, if you put that in the set-up form. It repeats your requirement word for word when a caller asks about timing.
More detail: what to charge as a tiler, what a missed call costs, UK call answering prices and how we compare.
Source: Fix Radio survey of more than 220 UK tradespeople, reported by PHAM News, October 2022.
Starter £39, Pro £69 and Business £129 a month, plus VAT. The first 50 UK businesses get Pro for £49 plus VAT for their first 12 months. No contract, and cancel within 14 days of your line going live for a full refund.
Also set up for plasterers, handymen and property maintenance, pest control, window cleaners, removal companies, mechanics and garages, and for every other kind of business.