Who it is for / Electricians

An AI receptionist for electricians.

Mid-rewire, up a ladder or with the power off at the board, you cannot pick up. While You Work answers the calls you miss in your business name, gets the fault, the address and how urgent it is, flags anything dangerous, and texts you the job a minute later.

Reserve £49 a month Read an example call

Founding members pay £49 now and get their first week free once their line is live. Lines go live by 31 October 2026, or a full refund.

Electrician fitting a socket to a freshly plastered wall
60%
of tradespeople struggle to answer the phone at work
Fix Radio, 2022
34%
believe they have lost work by missing a call
Fix Radio, 2022
24/7
every missed call answered in your business name
£49
a month including VAT, no contract

On every call

What your receptionist asks

  • What the job or fault is, in the caller’s own words
  • Where it is, at least the postcode or area
  • How urgent it is, and whether there are sparks or a burning smell
  • The best number to ring back, read back to check it
  • Your call-out fee, only if you have set one and they ask

Urgent jobs

Anything dangerous goes to the top

  • Sparks or a burning smell
  • A caller who says it cannot wait
  • A job the caller describes as an emergency

What callers hear

An example call, word for word

The receptionist asks one thing at a time, checks the number back and never makes up a price. The job reaches you by text a minute after the call.

The text you get

TODAY. Sam, 07700 900574, BS7 Bishopston. Kitchen sockets off, breaker keeps tripping, no sparks or burning smell.

Receptionist: Hi, you’re through to Kev Evans Electrical. Kev’s on a job at the moment, but I can take the details so he can ring you straight back. Can I take your name?

Caller: It’s Sam. Half the sockets in my kitchen have gone off and the switch in the fuse box won’t stay up.

Receptionist: Thanks, Sam. Sorry to hear that. Is there any sparking or burning smell anywhere?

Caller: No, nothing like that. It just keeps tripping.

Receptionist: Thank you. I’ll let Kev know you would like someone today. What’s your postcode?

Caller: BS7, in Bishopston.

Receptionist: And what’s the best number for Kev to ring you on?

Caller: 07700 900 574.

Receptionist: So that’s 07700 900 574. Is that right?

Caller: Yes.

Receptionist: Thanks, Sam. Kev will ring you back as soon as he can, and I’m sending you a text now to confirm.

Set up

Three steps, and you keep your number

  1. Tell us about your business

    A short form made for electricians:

    • Your business name and first name
    • Working hours and the area you cover
    • What you do, in plain words
    • Your call-out fee, only if you want callers told
    • Whether you take emergencies out of hours
    • Anything else callers should know

  2. Switch on divert

    One code on your mobile sends calls you do not answer within 20 seconds to your While You Work line. Turn it off whenever you like.

  3. Get the job by text

    Every caller is greeted in your business name. You get the details a minute later, and the caller gets a text saying you will ring back.

Questions

Questions from electricians

What counts as an emergency for an electrician?

Sparks, burning smells and anything the caller says cannot wait are flagged as urgent and texted to you straight away. Everything else is marked by how soon the caller wants it done.

Can it tell callers I am NICEIC or NAPIT registered?

Yes. Put your scheme membership, the areas you cover and anything else callers should know in the set-up form and it is used on every call.

Can it take quote requests for rewires, EV chargers or consumer units?

Yes. It takes the job in the caller’s words, the address and when they want it done, and says you will ring back to quote. It never makes up a price.

What about callers outside my area?

You tell us the area you cover. Callers outside it are told so on the call, and you still get the details in case you want to ring them.

Do I keep my own number?

Yes. You switch on divert-on-no-answer from your mobile with one code, so calls you do not pick up within 20 seconds come through. Customers ring the number they always have.

How much does it cost?

£49 a month including VAT for founding members, locked for as long as you stay, with no contract and the first week free once your line is live.

More detail: what a missed call costs, UK call answering prices and how we compare.

Source: Fix Radio survey of more than 220 UK tradespeople, reported by PHAM News, October 2022.

£49 a month including VAT, first week free

Founding price locked for as long as you stay. No contract. Lines go live by 31 October 2026, or a full refund.

Reserve the founding priceSee full pricing

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