Who it is for / Electricians

An AI receptionist for electricians.

Mid-rewire, up a ladder or with the power off at the board, you cannot pick up. While You Work answers the calls you miss in your business name, gets the fault, the address and how urgent it is, flags anything dangerous, and emails you the job a minute later. Urgent calls are texted to you straight away.

Get the founding offer, Pro for £49 a month Read an example call

The first 50 UK businesses get Pro for £49 a month plus VAT for their first 12 months, then £69. Plans start at £39. Your line switches on as soon as you finish the set-up form, with a 14-day money-back guarantee.

Electrician fitting a socket to a freshly plastered wall
60%
of tradespeople struggle to answer the phone at work
Fix Radio, 2022
34%
believe they have lost work by missing a call
Fix Radio, 2022
24/7
missed calls answered in your business name, day and night
£39
a month + VAT on Starter, no contract

On every call

What your receptionist asks

  • What the job or fault is, in the caller’s own words
  • Where it is, at least the postcode or area
  • How urgent it is, and whether there are sparks or a burning smell
  • The best number to ring back, read back to check it
  • Your call-out fee, only if you have set one and they ask

Urgent jobs

Anything dangerous goes to the top

  • Sparks or a burning smell
  • A caller who says it cannot wait
  • A job the caller describes as an emergency

What callers hear

An example call, word for word

The receptionist asks one thing at a time, checks the number back and never makes up a price. The details reach you by email a minute after the call, and by text straight away when it is urgent.

Emailed to you a minute later

TODAY. Sam, 07700 900574, BS7 Bishopston. Kitchen sockets off, breaker keeps tripping, no sparks or burning smell.

Receptionist: Hi, you’re through to Kev Evans Electrical. Kev’s out on a job, so I’m the automated assistant taking the details for a call back. Calls are recorded so nothing gets missed. What’s your name?

Caller: It’s Sam. Half the sockets in my kitchen have gone off and the switch in the fuse box won’t stay up.

Receptionist: Thanks, Sam. Sorry to hear that. Is there any sparking or burning smell anywhere?

Caller: No, nothing like that. It just keeps tripping.

Receptionist: Thank you. I’ll let Kev know you would like someone today. What’s your postcode?

Caller: BS7, in Bishopston.

Receptionist: And what’s the best number for Kev to ring you on?

Caller: 07700 900 574.

Receptionist: So that’s 07700 900 574. Is that right?

Caller: Yes.

Receptionist: Thanks, Sam. Kev will ring you back as soon as he can, and I’m sending you a text now to confirm.

Set up

Three steps, and you keep your number

  1. Tell us about your business

    A short form made for electricians:

    • Your business name and first name
    • Working hours and the area you cover
    • What you do, in plain words
    • Your call-out fee, only if you want callers told
    • Whether you take emergencies out of hours
    • Anything else callers should know

  2. Switch on divert

    One code on your mobile sends calls you do not answer within 20 seconds to your While You Work line. Turn it off whenever you like.

  3. Get the details in a minute

    Every caller is greeted in your business name. You get the details a minute later, and the caller gets a text saying you will ring back.

Questions

Questions from electricians

What counts as an emergency for an electrician?

Sparks, burning smells and anything the caller says cannot wait are flagged as urgent and, on Pro and Business, texted to you straight away. Everything else is marked by how soon the caller wants it done.

Can it tell callers I am NICEIC or NAPIT registered?

Yes. Put your scheme membership, the areas you cover and anything else callers should know in the set-up form and it is used on every call.

Can it take quote requests for rewires, EV chargers or consumer units?

Yes. It takes the job in the caller’s words, the address and when they want it done, and says you will ring back to quote. It never makes up a price.

What about callers outside my area?

You tell us the area you cover. Callers outside it are told so on the call, and you still get the details in case you want to ring them.

Do I keep my own number?

Yes. You switch on divert-on-no-answer from your mobile with one code, so calls you do not pick up within 20 seconds come through. Customers ring the number they always have.

How much does it cost?

Starter is £39, Pro £69 and Business £129 a month + VAT, for 50, 150 or 400 calls a month. The first 50 UK businesses get Pro for £49 a month + VAT for their first 12 months. There is no contract, and if you cancel within 14 days of your line going live you get a full refund.

More detail: what to charge as a electrician, what a missed call costs, UK call answering prices and how we compare.

Source: Fix Radio survey of more than 220 UK tradespeople, reported by PHAM News, October 2022.

From £39 a month, priced per call, not per minute

Starter £39, Pro £69 and Business £129 a month, plus VAT. The first 50 UK businesses get Pro for £49 plus VAT for their first 12 months. No contract, and cancel within 14 days of your line going live for a full refund.

Get the founding offerSee full pricing

Also set up for builders, roofers, locksmiths, carpenters and joiners, painters and decorators, landscapers and gardeners, and for every other kind of business.