Who it is for / Builders

An AI receptionist for builders.

Quote requests come in while you are on the tools, and the one you miss is often the big one. While You Work answers in your business name, takes the job, the address and the timescale, ends sales calls politely, and emails you a tidy enquiry you can ring back at the end of the day.

Get the founding offer, Pro for £49 a month Read an example call

The first 50 UK businesses get Pro for £49 a month plus VAT for their first 12 months, then £69. Plans start at £39. Your line switches on as soon as you finish the set-up form, with a 14-day money-back guarantee.

Tradesman fitting a new window frame with a cordless drill

60%

of tradespeople struggle to answer the phone at work

Fix Radio, 2022

34%

believe they have lost work by missing a call

Fix Radio, 2022

24/7

missed calls answered in your business name, day and night

£39

a month + VAT on Starter, no contract

On every call

What your receptionist asks

What the job is: extension, loft, kitchen, repair or something else
Where it is, at least the postcode or area
When they want to start, and the best time to ring back
The best number to ring back, read back to check it
Whether it is a real customer or a sales call

Urgent jobs

Urgent repairs still jump the queue

Water coming through a ceiling
Anything the caller says cannot wait
Unsafe or storm damage the caller describes as an emergency

Most building enquiries are quotes, so the email you get says when the caller wants to start and when is best to ring.

What callers hear

An example call, word for word

The receptionist asks one thing at a time, checks the number back and never makes up a price. The details reach you by email a minute after the call, and by text straight away when it is urgent.

Emailed to you a minute later

QUOTE. Priya, 07700 900731, M20 Didsbury. Single-storey rear extension, plans and planning approved, wants to start in spring. Ring after 5pm.

Receptionist: Hi, you’re through to Hughes Building. Gareth’s out on site, so I’m the automated assistant taking the details for a call back. Calls are recorded so nothing gets missed. What’s your name?

Caller: It’s Priya. We’re looking to get a quote for a single-storey extension at the back.

Receptionist: Thanks, Priya. Do you have plans drawn up yet?

Caller: Yes, the plans are done and we’ve had planning approved.

Receptionist: That’s good to hear. When are you hoping to start, roughly?

Caller: Ideally in the spring.

Receptionist: And whereabouts is the property?

Caller: M20, in Didsbury.

Receptionist: What’s the best number for Gareth to ring you on, and is there a good time?

Caller: 07700 900 731, any time after five.

Receptionist: So that’s 07700 900 731, after five. Is that right?

Caller: That’s right.

Receptionist: Thanks, Priya. Gareth will ring you back to talk it through, and I’m sending you a text now to confirm.

Set up

Three steps, and you keep your number

Tell us about your business
A short form made for builders:
- Your business name and first name
- Working hours and the area you cover
- What you do, in plain words
- Your call-out fee, only if you want callers told
- Whether you take emergencies out of hours
- Anything else callers should know
Switch on divert
One code on your mobile sends calls you do not answer within 20 seconds to your While You Work line. Turn it off whenever you like.
Get the details in a minute
Every caller is greeted in your business name. You get the details a minute later, and the caller gets a text saying you will ring back.

Questions

Questions from builders

Can it take quote requests?

Yes. It takes what the job is, where it is, when the caller wants to start and the best time to ring, and says you will ring back to discuss the quote. It never gives a price for the work.

Will it filter out sales calls?

Yes. Sales calls are politely ended so they never reach your inbox, so the enquiries you get are from real customers. If you choose the mode where your phone rings first, your phone still rings for them before the receptionist answers.

Can it tell callers how booked up I am?

Yes. If you put your lead time in the set-up form, for example "booking from March", callers are told that on the call.

I run a small team. Can it work for us?

Yes. Calls are answered in your business name and the details go to the mobile you choose. Multi-site and team options are on the pricing page.

Do I keep my own number?

Yes. You switch on divert-on-no-answer from your mobile with one code, and customers ring the number they always have.

How much does it cost?

Starter is £39, Pro £69 and Business £129 a month + VAT, for 50, 150 or 400 calls a month. The first 50 UK businesses get Pro for £49 a month + VAT for their first 12 months. There is no contract, and if you cancel within 14 days of your line going live you get a full refund.

More detail: what to charge as a builder, what a missed call costs, UK call answering prices and how we compare.

Do the joinery in house? There is an AI receptionist for carpenters too.

Source: Fix Radio survey of more than 220 UK tradespeople, reported by PHAM News, October 2022.

From £39 a month, priced per call, not per minute

Starter £39, Pro £69 and Business £129 a month, plus VAT. The first 50 UK businesses get Pro for £49 plus VAT for their first 12 months. No contract, and cancel within 14 days of your line going live for a full refund.

Get the founding offer See full pricing

Also set up for roofers, locksmiths, carpenters and joiners, painters and decorators, landscapers and gardeners, tilers, and for every other kind of business.