Who it is for / Cleaners and cleaning companies
You cannot take a call with a hoover running. While You Work answers the calls you miss in your business name, finds out what cleaning the caller needs, where and when, and texts you the details a minute later.
Founding members pay £49 and their line switches on as soon as they finish the set-up form. The first week on a live line is free.
On every call
Urgent jobs
Your prices are only given if you have set them. Otherwise callers are told you will quote.
What callers hear
The receptionist asks one thing at a time, checks the number back and never makes up a price. The details reach you by email a minute after the call, and by text straight away when it is urgent.
What reaches you
Helen (new customer), 07700 900614, BH14 Parkstone. End of tenancy clean, two-bed flat, keys back Friday.
Receptionist: Hi, you’re through to Sparkle Cleaning. Jo can’t get to the phone right now, but I can take your details so she can get back to you. Calls are recorded so nothing gets missed. What’s your name?
Caller: Hi, it’s Helen. I need an end of tenancy clean for a two-bed flat. We hand the keys back on Friday.
Receptionist: Thanks, Helen. Have you used Sparkle Cleaning before?
Caller: No, first time.
Receptionist: What’s the postcode of the flat?
Caller: BH14, in Parkstone.
Receptionist: And what’s the best number for Jo to ring you on?
Caller: 07700 900 614.
Receptionist: So that’s 07700 900 614. Is that right?
Caller: Yes, that’s it.
Receptionist: Thanks, Helen. Jo will ring you back about a quote, and I’m sending you a text now to confirm.
Set up
A short form made for cleaners:
One code on your mobile sends calls you do not answer within 20 seconds to your While You Work line. Turn it off whenever you like.
Every caller is greeted in your business name. You get the details a minute later, and the caller gets a text saying you will ring back.
Questions
No. It gives your prices if you have set them and the caller asks, and otherwise says you will quote. It never makes up a price.
Yes, with the Voice Booking and Pay module. It offers the caller your real free times, books the clean and texts them a confirmation, with your deposit link if you take deposits. Without the module it takes the details and tells the caller you will ring back.
Yes. Offices, shops and one-off commercial cleans are taken the same way: what needs cleaning, where, when and the best number to ring back.
It answers in your business name with a natural British voice. If someone asks, it says it is your automated assistant and carries on taking the details.
£49 a month including VAT for founding members, locked for as long as you stay, with no contract and the first week free once your line is live.
More detail: what to charge as a cleaner, what a missed call costs, UK call answering prices and how we compare.
Founding price locked for as long as you stay. No contract. Your line switches on as soon as you finish the set-up form.
Also for salons, clinics, beauty therapists, barbers, dog groomers, personal trainers and every other kind of business.