Your first payment
This applies to every plan: Starter, Pro and Business, the founding offer and a second location, paid monthly or yearly.
- You can cancel for a full refund at any time before your line goes live. Email support@whileyouwork.co.uk from the address you paid with.
- Money-back guarantee: if you cancel within 14 days from the day your line goes live, we refund your first payment in full. Email support@whileyouwork.co.uk or cancel from your account.
- If you joined before 26 October 2026, the money-back period you agreed when you joined still applies.
- Refunds go back to the card you paid with and usually show within 5 to 10 working days.
Monthly subscription
- Cancel at any time from your dashboard or by email. There is no notice period and no fee.
- Cancellation takes effect at the end of the month you have paid for. Your line keeps answering until then.
- We do not refund part months once a billing period has started, except where the service was unavailable for more than 24 hours in that month, in which case we refund that month in full on request.
Yearly subscription
- The money-back guarantee works the same way: cancel within 14 days from the day your line goes live and we refund your yearly payment in full.
- After that, cancellation takes effect at the end of the year you have paid for, and your line keeps answering until then. We do not refund the rest of a paid year, except where the service was unavailable for more than 24 hours in a month, in which case we refund that month’s share on request.
Problems
If something has gone wrong, tell us at support@whileyouwork.co.uk. We would rather fix it than lose you, and we will refund where we have not delivered what we promised.
This policy does not affect your statutory rights.