Who it is for / Driving instructors

An AI receptionist for driving instructors.

You cannot answer the phone with a learner at the wheel. While You Work answers in your school’s name, takes new pupil enquiries with their licence and experience, handles cancellations, and sends you the details so you can ring back between lessons.

Get the founding offer, Pro for £49 a month Read an example call

The first 50 UK businesses get Pro for £49 a month plus VAT for their first 12 months, then £69. Plans start at £39. Your line switches on as soon as you finish the set-up form, with a 14-day money-back guarantee.

Learner driver at the wheel with her driving instructor beside her

20s

calls you do not pick up in 20 seconds come through

24h

cancellations inside 24 hours flagged as urgent

24/7

enquiries taken evenings and weekends

£39

a month + VAT on Starter, no contract

On every call

What your receptionist asks

Whether they are a new learner, an existing pupil or a parent booking
What they want: first lessons, more lessons, an intensive course, a test or a cancellation
Their pick-up postcode or area
Whether they have a provisional licence and how much experience
For a cancellation, the lesson date and time

Urgent jobs

Short-notice cancellations go to the top

Any lesson cancelled or moved inside 24 hours

The pupil is told you will confirm by text, and your cancellation notice is explained if you have set one.

What callers hear

An example call, word for word

The receptionist asks one thing at a time, checks the number back and never makes up a price. The details reach you by email a minute after the call, and by text straight away when it is urgent.

Texted to you straight away

URGENT, lesson inside 24h. Emma (pupil), 07700 900266. Cancel or move tomorrow 10am, would like Thursday afternoon. Told about 48h notice.

Receptionist: Hi, you’re through to Sarah’s Driving School. Sarah’s teaching, so I’m the automated assistant taking details for a call back between lessons. Calls are recorded so nothing gets missed. What’s your name?

Caller: It’s Emma, I’m one of Sarah’s pupils. I need to cancel my lesson tomorrow at ten.

Receptionist: Thanks, Emma. That’s tomorrow at ten o’clock. Would you like to move it or cancel it?

Caller: Move it if I can. Thursday afternoon would be good.

Receptionist: I’ll pass that on and Sarah will confirm by text. Just so you know, Sarah asks for 48 hours’ notice, so she’ll let you know about that too. What’s the best number for her?

Caller: 07700 900 266.

Receptionist: So that’s 07700 900 266. Is that right?

Caller: Yes.

Receptionist: Thanks, Emma. Sarah will text you to confirm.

Set up

Three steps, and you keep your number

Tell us about your business
A short form made for driving instructors:
- Your school name and first name
- Days and hours you teach
- Your pick-up area
- Manual, automatic or both
- What you offer, from beginner lessons to Pass Plus
- Your lesson price and cancellation notice, if you want callers told
Switch on divert
One code on your mobile sends calls you do not answer within 20 seconds to your While You Work line. Turn it off whenever you like.
Get the details in a minute
Every caller is greeted in your business name. You get the details a minute later, and the caller gets a text saying you will ring back.

More for driving instructors

The calls that matter most to a driving school

New pupil enquiries

A learner or a parent rings three instructors and books with the first one who answers.

Lesson cancellations

A pupil rings to cancel tomorrow’s lesson while you are out with someone else.

Lesson types and intensive courses

Beginners, nervous drivers, refresher lessons, intensive courses, motorway lessons and Pass Plus all start with a phone call.

Lost income calculator

Put in your lesson price and hours to see what missed pupils and unfilled cancellations cost you.

Work it out

Questions

Questions from driving instructors

What happens when a pupil cancels?

The receptionist takes the lesson date and time, asks whether they want to move it, and tells them you will confirm by text. Cancellations inside 24 hours are flagged as urgent, and your cancellation notice is explained if you have set one.

Can it take new pupil enquiries?

Yes. It finds out whether they are a new learner or a parent booking, whether they have a provisional licence, how much experience they have and where they need picking up, then tells them you will ring back between lessons.

Does it know my prices and area?

Yes. You set your lesson price, pick-up area, manual or automatic, and what you offer in the set-up form. The price is only given if you want callers told.

Can it book lessons into my diary?

Yes, on the Business plan. It offers your real free lesson times, books the lesson and texts the pupil a confirmation with your deposit link, then a reminder before the lesson. On Pro it can text the pupil your booking link instead, and on Starter it takes the details and you confirm.

Will pupils know it is not me?

It answers in your school’s name with a natural British voice, and the greeting tells every caller it is the automated assistant and that calls are recorded. It never pretends to be you.

How much does it cost?

Starter is £39, Pro £69 and Business £129 a month + VAT, for 50, 150 or 400 calls a month. The first 50 UK businesses get Pro for £49 a month + VAT for their first 12 months. There is no contract, and if you cancel within 14 days of your line going live you get a full refund.

More detail: what to charge as a driving instructor, what a missed call costs, UK call answering prices and how we compare.

From £39 a month, priced per call, not per minute

Starter £39, Pro £69 and Business £129 a month, plus VAT. The first 50 UK businesses get Pro for £49 plus VAT for their first 12 months. No contract, and cancel within 14 days of your line going live for a full refund.

Get the founding offer See full pricing

Also set up for hair and beauty salons, cleaners and cleaning companies, roofers, locksmiths, carpenters and joiners, painters and decorators, and for every other kind of business.