Complaints

How to complain

Email support@whileyouwork.co.uk with "Complaint" in the subject, or reply to any email from us. Tell us your business name if you are a customer, what went wrong and what you would like us to do.

What happens next

We acknowledge every complaint within 5 working days and tell you who is looking into it. We aim to give you a full reply within 30 days. If it will take longer we will tell you why and when to expect an answer.

Complaints about personal data

Anyone can complain to us about how we use personal data, whether you are a customer, a caller or a visitor to this website. We will acknowledge it within 5 working days, look into it and reply without undue delay. If you are not happy with our reply you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113. Our ICO registration number is ZC246746.

If you called a business we answer for

The business you called decides how your details are used. You can contact that business directly, or contact us and we will pass your request or complaint on within 5 working days.

If you cannot use the phone

You can reach us by email at support@whileyouwork.co.uk (or hello@whileyouwork.co.uk if you are not yet a customer) or through the chat on this website, and many of the businesses we answer for also offer web chat or text.