Features
Phone answering comes first, because the phone is where most work is lost, and it is on every plan. Website chat is on Pro. Email replies, Facebook and Instagram messages and diary booking are on Business, with WhatsApp to follow. Every channel shares one knowledge of your business, so every channel gives the same answer.
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Missed calls answered in your business name, with the details with you in a minute.
Your existing number diverts to us when you cannot pick up. A natural British voice greets the caller as your business, asks the questions your business needs, flags emergencies and filters sales calls. You get their name, number, where they are and what they need by email in a minute. On Pro and Business, urgent calls are texted to you straight away or put through to your phone. Every call is in the app with transcript and recording.
On every plan, from £39 a month + VAT.
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A chat window on your website that turns browsers into booked callbacks while you are busy with a customer.
One line of code on your site. Visitors get instant answers on what you do, where you cover and what it costs, and leave their details for a callback. Every enquiry is emailed to you straight away, just like your calls.
On Pro, £69 a month + VAT, and Business.
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Books the job or appointment into your diary on the call and texts your deposit link, so no-shows stop costing you a day.
Set your working hours, days off and the jobs you do in your diary. The receptionist offers your real free times on calls, website chats and emails, books the one the customer picks, and texts them a confirmation with the deposit link from the payment provider you already use, so the money goes straight to you. Reminders go out automatically, and bookings show up in your phone's calendar. On Pro, the receptionist can text callers your booking link instead.
On the Business plan, £129 a month + VAT.
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Enquiry emails answered in minutes with the right questions asked, and drafts for anything that needs you.
You get your own enquiry address, or forward the enquiries you already receive from Gmail, Outlook or iCloud. Routine questions get a proper reply from your business name within minutes and the details are captured. Quotes, prices and dates are drafted for you to check and send, never sent without you, and you can choose to check every reply.
On the Business plan, £129 a month + VAT.
Coming soon
Replies to WhatsApp messages in seconds, even mid-job or mid-appointment, and books the callback.
Customers increasingly message rather than ring. Your WhatsApp Business number will be answered in your tone, questions about hours, area and prices handled, and anything that needs you summarised and handed over. You take over any conversation with one tap.
On the Business plan, £129 a month + VAT.
How it fits together
Every call, website chat and enquiry email in one place on your dashboard. Reply yourself and the assistant steps back until you hand it over again. Every enquiry is also emailed to you with a button to reply. WhatsApp joins the same inbox on Business when it launches.
Hours, area, services, prices, what you will and will not do. Change it once and every channel answers the new way.
On Pro and Business, press Won it on any call or chat and put in what the job was worth. Your dashboard adds up the work your receptionist found you this month, and on the 1st we email you the total for the month before.
Your account and call records are on servers in London, and recordings are deleted after 30 days. Call audio and transcripts are also processed by our US voice and AI providers, listed on our sub-processors page. A real person answers email within one working day.
Monthly or yearly. Cancel from your dashboard. Cancel within 14 days of your line going live and you get a full refund.
Questions, urgent calls and vocabulary set for trades, driving instructors and every other business, not a generic call-centre script.
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Facebook and Instagram Business
Facebook and Instagram messages answered instantly, because that is where a lot of local work now starts.
Messenger and Instagram DMs are answered in your voice with the same knowledge as your phone line. Enquiries become callbacks in your inbox rather than unread notifications.
What changes for you
On the Business plan, £129 a month + VAT.