Alternatives / Team Connect
Team Connect sells UK business phone numbers with an AI receptionist built in, plus SMS and email marketing. Its plans are Starter at £9.99 a month (a number and call divert, with no AI minutes), Lite at £19.99 with 30 AI minutes, Business Pro at £79.99 with 250 AI minutes and Enterprise at £199.99 with 750 AI minutes. Extra AI minutes come in packs: 150 for £34.99, 500 for £99.99 and 1,000 for £169.99. Its terms say prices exclude VAT unless stated, minutes are usually rounded up to the whole minute, and plans renew monthly until you cancel from the dashboard. When the AI minutes reach zero, calls go to your transfer number. We did not find a free trial on its pricing page.
Prices checked on team-connect.co.uk on 24 October 2026. Always confirm current prices with each provider.
Price at a glance
| Team Connect | While You Work | |
|---|---|---|
| Monthly price | Lite £19.99, Business Pro £79.99, Enterprise £199.99, plus VAT | Starter £39, Pro £69, Business £129 a month + VAT |
| What the price covers | 30, 250 or 750 AI minutes a month, plus a business number and landline minutes | 50, 150 or 400 calls, each counted once up to 10 minutes |
| More AI minutes | 150 for £34.99, 500 for £99.99 or 1,000 for £169.99 | Extra calls at 60p, 50p or 40p + VAT, no minutes |
| Trial | No free trial listed on its pricing page | Money-back guarantee for 14 days once your line is live |
| Contract | None, renews monthly until you cancel | None, cancel any time |
The short answer
Choose Team Connect if you want a new business landline, call divert and an AI receptionist from one company, or you want SMS and email marketing on the same account. Choose While You Work if you mainly want the calls you miss answered and the details sent to you. Team Connect’s £19.99 Lite plan includes 30 AI minutes a month, and its prices are before VAT. While You Work is £39 + VAT for 50 calls on Starter and £69 + VAT for 150 calls on Pro, each counted once up to 10 minutes. Both show prices before VAT.
Side by side
| Team Connect | While You Work | |
|---|---|---|
| Price | Lite £19.99, Business Pro £79.99, Enterprise £199.99 a month. Prices exclude VAT unless stated | Starter £39, Pro £69 or Business £129 a month + VAT. The first 50 UK businesses get Pro for £49 a month + VAT for their first 12 months, then £69 |
| How you pay | Monthly plan with AI minutes and landline minutes, usually rounded up to the whole minute; top-up packs when they run out | Flat monthly plan with a set number of calls, then a set price for each extra call. A call counts once however long it lasts, up to 10 minutes |
| Calls included | 30, 250 or 750 AI minutes a month; extra packs of 150 for £34.99, 500 for £99.99 or 1,000 for £169.99 | 50 calls on Starter, 150 on Pro, 400 on Business, each counted once up to 10 minutes; extra calls 60p, 50p or 40p + VAT |
| Who answers | AI receptionist; 24/7 human backup is listed on Enterprise only | AI receptionist with a separate script and set-up form for each kind of business |
| Hours | 24/7 | 24 hours a day, 365 days a year |
| Trial | No free trial listed on its pricing page | Money-back guarantee: cancel within 14 days of your line going live for a full refund |
| Contract | None, renews monthly; cancel from the dashboard, effective at the end of the billing period | None, cancel any time |
| After the call | Call transcripts and SMS and email analytics; call recording from Business Pro | Details by email a minute after the call on every plan, and on Pro and Business a text straight away for urgent calls, which can also be put through to your phone |
| Call transfer | Call divert to mobile on every plan; when AI minutes run out, calls go to your transfer number | Urgent calls put through to your phone on Pro and Business, if you switch it on |
| Type of service | Business phone system with an AI receptionist | AI receptionist |
| Available | Now | Taking new customers now. Each line switches on as soon as the set-up form is finished, usually within minutes |
Switching
Look at your current provider’s terms for any notice period or unused credit.
A short form for your kind of business: hours, area, services and what callers should be told.
Point divert-on-no-answer at your While You Work number. Your callers keep ringing the same number.
Want the full picture on UK prices? Read how much a call answering service costs in the UK.
Other comparisons: Moneypenny, ReceptionHQ, Jodie, Cyberstaff, Answer.co.uk, Face For Business, Answer4u, IONOS AI Receptionist, The Answer Centre, Vocalenda, AnswerConnect.
Questions
Team Connect, also written Team-Connect, is a UK business phone company. It sells landline numbers with call divert, an AI receptionist that answers on those numbers, and SMS and email marketing. Team-Connect Limited is registered in England and Wales.
The AI receptionist starts on the Lite plan at £19.99 a month with 30 AI minutes. Business Pro is £79.99 with 250 AI minutes and Enterprise £199.99 with 750. Extra AI minutes cost £34.99 for 150, £99.99 for 500 or £169.99 for 1,000. Its terms say prices exclude VAT unless stated otherwise.
Its terms say calls divert to your transfer number when the AI minutes reach zero. If your landline minutes run out too, calls are rejected until you top up. While You Work has no minute allowance: each plan covers a set number of calls, each counted once up to 10 minutes, and calls over that are still answered at 40p to 60p each + VAT.
For very few calls, yes. Lite is £19.99 plus VAT, £23.99 including VAT, for 30 AI minutes. If you need more than that, Business Pro is £79.99 plus VAT, £95.99 including VAT, for 250 AI minutes. While You Work Starter is £39 plus VAT for 50 calls, and Pro is £69 plus VAT for 150 calls.
It depends on how many calls you miss. For a small business that wants every missed call answered and the details sent to them in a minute for a set monthly price counted per call, not per minute, While You Work starts at £39 a month plus VAT for 50 calls, with Pro at £69 plus VAT for 150. Choose Team Connect if you want a new business landline, call divert and an AI receptionist from one company, or you want SMS and email marketing on the same account. Choose While You Work if you mainly want the calls you miss answered and the details sent to you. Team Connect’s £19.99 Lite plan includes 30 AI minutes a month, and its prices are before VAT. While You Work is £39 + VAT for 50 calls on Starter and £69 + VAT for 150 calls on Pro, each counted once up to 10 minutes. Both show prices before VAT.
Sources, checked 24 October 2026: Team Connect pricing, Team Connect terms, Team Connect home. Team Connect is a trademark of its owner. While You Work is not connected with Team Connect.
Starter £39, Pro £69 and Business £129 a month, plus VAT. The first 50 UK businesses get Pro for £49 plus VAT for their first 12 months. No contract, and cancel within 14 days of your line going live for a full refund.