Who it is for / Clinics and therapists
You cannot stop a treatment to answer the phone. While You Work answers the calls you miss in your clinic’s name, finds out what the caller needs and when they would like to come in, and texts you the details a minute later. It never gives medical advice.
Founding members pay £49 and their line switches on as soon as they finish the set-up form. The first week on a live line is free.
On every call
Urgent jobs
The receptionist never gives medical advice. If a caller describes a medical emergency, it tells them to ring 999, or 111 if it is not life-threatening, before taking any message.
What callers hear
The receptionist asks one thing at a time, checks the number back and never makes up a price. The details reach you by email a minute after the call, and by text straight away when it is urgent.
What reaches you
Gareth (new client), 07700 900553. Hurt his back lifting, would like an appointment Thursday or Friday after work.
Receptionist: Hi, you’re through to Harbour Physio. Tom can’t get to the phone right now, but I can take your details so he can get back to you. Calls are recorded so nothing gets missed. What’s your name?
Caller: It’s Gareth. I’ve hurt my back lifting and wondered if Tom has anything this week.
Receptionist: Thanks, Gareth. I’m sorry to hear that. Have you seen Tom before?
Caller: No, I haven’t.
Receptionist: Which days would suit you this week?
Caller: Thursday or Friday, after work if possible.
Receptionist: And what’s the best number for Tom to ring you on?
Caller: 07700 900 553.
Receptionist: So that’s 07700 900 553. Is that right?
Caller: Yes.
Receptionist: Thanks, Gareth. Tom will ring you back about an appointment, and I’m sending you a text now to confirm.
Set up
A short form made for clinics:
One code on your mobile sends calls you do not answer within 20 seconds to your While You Work line. Turn it off whenever you like.
Every caller is greeted in your business name. You get the details a minute later, and the caller gets a text saying you will ring back.
Questions
No. It takes the caller’s details and passes them to you. If a caller describes a medical emergency, it tells them to ring 999, or 111 if it is not life-threatening, before taking a message.
Yes, with the Voice Booking and Pay module. It offers the caller your real free times, books the appointment and texts them a confirmation, with your deposit link if you take deposits. Without the module it takes the details and tells the caller you will ring back.
Yes. Every caller is told at the start that calls are recorded. Recordings are deleted after 30 days, and you choose which email addresses receive the call details.
It answers in your clinic’s name with a natural British voice. If someone asks, it says it is your automated assistant and carries on taking the details.
£49 a month including VAT for founding members, locked for as long as you stay, with no contract and the first week free once your line is live.
More detail: what a missed call costs, UK call answering prices and how we compare.
Founding price locked for as long as you stay. No contract. Your line switches on as soon as you finish the set-up form.
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