Who it is for / Personal trainers
Mid-session, your phone stays in the bag. While You Work answers the calls you miss in your business name, finds out what the caller wants, whether they are new, and when they would like to start, and sends you the details a minute later.
Founding members pay £49 and their line switches on as soon as they finish the set-up form. The first week on a live line is free.
On every call
Urgent jobs
The receptionist never gives fitness, injury or medical advice. If a caller describes a medical emergency, the receptionist tells them to ring 999, or 111 if it is not life-threatening, before taking any message.
Real calls
A trainer's phone rings during sessions, and a new-client enquiry is worth a block of ten. The receptionist gets the goal and the availability, and books the first chat.
The maths
Say you miss 3 calls a week and two in five of those callers would have booked a block of ten sessions worth about £400.
3 calls × 40% × £400 = £480 a week. × 52 weeks ÷ 12 = £2,080 a month of work going to someone else. An example: put your own numbers into the missed-call calculator.
New clients ring two or three trainers. The one who answers, or whose receptionist does, gets the consultation and the block.
Timing
January, September, and the six weeks before summer. The calls come at 6am and 6pm, which is when you are counting reps for someone else.
What callers hear
The receptionist asks one thing at a time, checks the number back and never makes up a price. The details reach you by email a minute after the call, and by text straight away when it is urgent.
What reaches you
Owen (new client), 07700 900247. Wants to get fit for a charity run in March, evenings, start soon.
Receptionist: Hi, you’re through to Strong Start PT. Jess can’t get to the phone right now, but I can take your details so she can get back to you. Calls are recorded so nothing gets missed. What’s your name?
Caller: Hi, it’s Owen. I want to get fit for a charity run in March and I’m looking for a trainer.
Receptionist: Thanks, Owen. Have you trained with Jess before?
Caller: No, I haven’t.
Receptionist: When would you like to start?
Caller: As soon as possible. Evenings suit me.
Receptionist: And what’s the best number for Jess to ring you on?
Caller: 07700 900 247.
Receptionist: So that’s 07700 900 247. Is that right?
Caller: Yes, that’s right.
Receptionist: Thanks, Owen. Jess will get back to you about starting, and I’m sending you a text now to confirm.
Set up
A short form made for personal trainers:
One code on your mobile sends calls you do not answer within 20 seconds to your While You Work line. Turn it off whenever you like.
Every caller is greeted in your business name. You get the details a minute later, and the caller gets a text saying you will ring back.
Questions
No. It takes the details and passes them to you. If a caller describes a medical emergency, it tells them to ring 999, or 111 if it is not life-threatening.
Yes, with the Voice Booking and Pay module. It offers the caller your real free times, books the session and texts them a confirmation, with your deposit link if you take deposits. Without the module it takes the details and tells the caller you will ring back.
£49 a month including VAT for founding members, locked for as long as you stay, with no contract and the first week free once your line is live.
Yes. Whatever you put in set-up, for example a free 30-minute consultation, it explains to new callers and takes their availability for it.
Only the rates you have listed, read as written. If you prefer to discuss pricing on the consultation, leave them out and it says you will go through options when you speak.
More detail: what a missed call costs, UK call answering prices and how we compare.
Founding price locked for as long as you stay. No contract. Your line switches on as soon as you finish the set-up form.
Also for salons, clinics, cleaners, beauty therapists, barbers, dog groomers and every other kind of business.